Delivers Engaging Customer Service

Welcomes customers to store, engaging with them throughout their store experience.

Determines customer needs by asking questions and sharing product knowledge.

Demonstrates that customers come first by serving them with a sense of urgency.

Provides consistent quality in the preparation of drinks and brewing of coffee and tea.

Participates actively in training to learn new and promotional products. 

Continually works to expand product knowledge of coffee and tea.

Maintains a clean and well-stocked store.

Manage day-to-day operation of retail store

Manage, coach and develop team in setting and achieving operating, customer satisfaction and people development goals

Oversee all decisions related to retail operations

Prepare and manage targets, and goals and ensure direct reports have appropriate information and resources needed to be accountable for results

Responsible for cost, efficiency, waste, quality, safety and environmental management for all retail operations

Work closely with the Management Team on goals, and future product innovation

Other duties as assigned